Privacy Policy
This Privacy Policy explains how Island Explorers processes personal data when you use the website, make a booking request, or communicate with us about guided culinary and market experiences.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must retain information for legal, accounting, or operational reasons.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed to manage bookings, respond to inquiries, maintain business records, meet legal obligations, and resolve disputes. When data is no longer required, we delete it or anonymize it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our processing practices, legal requirements, or website functionality. The revised version will apply from the date it is made available, and we may provide additional notice where a change is material.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for managing inquiries, bookings, service delivery, and related administration.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Your GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. If processing is based on consent, you may withdraw it at any time without affecting prior processing. You also have the right to lodge a complaint with the competent supervisory authority.
Contact Information
Purposes of Processing
We use personal data to handle inquiries, manage reservation requests, confirm dates and group details, review dietary information, coordinate route and tasting arrangements, process payments, communicate meeting-point information, provide the guided experience, maintain records, improve website performance, and comply with legal obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and similar operational functions. We may also share limited information with venue or tasting partners when needed to confirm a reservation or deliver the requested experience.
Legal Disclosures
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. We may also share information when required to prevent fraud or misuse of our services.
Data We Collect
We may collect identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, group size and preferred dates, communication records, and technical data such as device, browser, and usage information. Where needed for a tour request, we may also process meeting-point details and language preferences.
Sources of Data
We receive data from website requests, email, phone calls, and other communications you send to us. We also collect information generated by your use of the website, including basic technical and cookie-related data, and information from payment or service providers involved in completing a booking.
Cookie Types
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Cookie Controls
You may block or delete cookies through your browser settings. Some cookies are necessary for the website to function, and limiting them may affect booking requests, form submission, or basic site features. Where consent is required for non-essential cookies, you may withdraw it through the available controls.